Client Services Operator

Responsibilities:

• Handle telephone calls and general inquiries and provide customers with the requested information including arrange clinical & surgery appointments via different channels.
• Manage customers’ expectation, handle customer inquiries and complaints in a polite and professional manner.
• Transfer calls and inquires to the appropriate personnel or departments.
• Assist and ensure customers’ satisfaction by providing accurate information in a timely manner.
• Maintain accurate records of calls and provide customer service and support.
• Assist in taking messages and forwarding them to the relevant parties.
• Follow our internal department procedure and standards.
• Carry out any other duties assigned by your supervisor or management.

Qualifications & Requirements:

• DSE / Form 5 or above
• Good common in both spoken and written English and Cantonese (Mandarin / other languages would be an advantage).
• Good interpersonal and communication skills.
• Good problem-solving skills.
• Customer service oriented.
• Ability to work independently, multi-task and work well under pressure.
• Willing to work on roster basis
• Genuine interest in the welfare of all animals will be an advantage.
• Immediate availability is highly preferred

All information provided by applicants will be treated in strict confidence and used only for recruitment purpose. Please submit your full resume with expected salary to the Human Resources Department, SPCA (HK) via Email: hr@spca.org.hk or contact us at (852)9834-0884 (WhatsApp). Please quote the job title in your message for our easy reference.