Client Services Operator

Responsibilities:

• Handle telephone calls and general inquiries and provide customers with the requested information including arrange clinical & surgery appointments via different channels.
• Manage customers’ expectation, handle customer inquiries and complaints in a polite and professional manner.
• Transfer calls and inquires to the appropriate personnel or departments.
• Assist and ensure customers’ satisfaction by providing accurate information in a timely manner.
• Maintain accurate records of calls and provide customer service and support.
• Assist in taking messages and forwarding them to the relevant parties.
• Follow our internal department procedure and standards.
• Carry out any other duties assigned by your supervisor or management.

Qualifications & Requirements:

• DSE / Form 5 or above
• Good common in both spoken and written English and Cantonese (Mandarin / other languages would be an advantage).
• Good interpersonal and communication skills.
• Good problem-solving skills.
• Customer service oriented.
• Ability to work independently, multi-task and work well under pressure.
• Willing to work on roster basis
• Genuine interest in the welfare of all animals will be an advantage.