Client Services Department (CS)

Behaviour and Training Programme Officer

Department Client Services – B&T Job Type Full time Contact Email: hr@spca.org.hk WhatsApp: 9834-0884 Roles & Responsibilities Coordinate and schedule training classes held at both SPCA facilities and private premises as directed by the Trainers. Manage bookings and utilization of training rooms, enrichment spaces, and related facilities, ensuring efficient allocation and minimizing scheduling conflicts. Provide comprehensive administrative support to the...

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Groomer

Department Client Services - Grooming Job Type Full time Contact Email: hr@spca.org.hk WhatsApp: 9834-0884 Responsibilities: Provide grooming service to the animals and give advice to clients regarding the grooming needs of their animals. Be responsible for the accounting, safeguarding and maintenance of grooming equipment. Keep accurate records of appointments and transactions of grooming. Advise owners on at-home care tips and best...

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Client Services Executive

Department Client Services - CS Job Type Full time Contact Email: hr@spca.org.hk WhatsApp: 9834-0884   Responsibilities: Act as a first contact point/ ambassador of SPCA. Answer customer inquiries: Handle telephone calls and general inquiries, provide customers with requested information, including arranging clinical & surgery appointments via different channels. Manage customers’ expectation: Handle customers’ inquiries and complaints in a polite and professional...

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Client Services Operator

Department Client Services - CS Job Type Full time Contact Email: hr@spca.org.hk WhatsApp: 9834-0884 Responsibilities: Handle telephone calls and general inquiries and provide customers with the requested information including arrange clinical & surgery appointments via different channels. Manage customers’ expectation, handle customer inquiries and complaints in a polite and professional manner. Transfer calls and inquires to the appropriate personnel or...

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