Author - Helen Ngai

Manager – Veterinary Nursing Training

Department Veterinary Services Job Type Full time Contact Email: hr@spca.org.hk WhatsApp: 9834-0884 Roles & Responsibilities Training Programme Design Develop structured, multi‑phase practical training curricula for entry‑level vet nurse trainees. Create weekly modules, skill checklists, and competency milestones. Design hands‑on learning activities aligned with clinic workflows and case types. Produce training materials such as SOPs, manuals, videos, and assessment tools.   Practical Training Delivery Provide on‑site...

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CRM Manager

Department Customer Growth and Engagement Job Type Full time Contact Email: hr@spca.org.hk WhatsApp: 9834-0884 Roles & Responsibilities Data-Driven Donor & Member Journey Design, build, test, and optimise multi-channel donor and member journeys (email, SMS, direct mail, WhatsApp, web, app, and offline) based on behavioural, transactional, and demographic data. Map the full supporter lifecycle from first engagement through acquisition, retention reactivation,...

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Hotline Operator

Department: Inspectorate Job Type Full time Contact: hr@spca.org.hk Responsibilities To be responsible for managing the Inspectorate Hotline To receive phone calls from colleagues, public, government departments and other agencies, etc. and handle complaint cases To record particulars of the callers and the phone calls accurately and promptly To liaise with colleagues in response to the phone calls received and arrange...

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Client Services Operator

Department Client Services - CS Job Type Full time Contact Email: hr@spca.org.hk WhatsApp: 9834-0884 Responsibilities: Handle telephone calls and general inquiries and provide customers with the requested information including arrange clinical & surgery appointments via different channels. Manage customers’ expectation, handle customer inquiries and complaints in a polite and professional manner. Transfer calls and inquires to the appropriate personnel or...

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