Customer Services Executive

Department Client Services – CS
Job Type Full time
Contact Email: hr@spca.org.hk

WhatsApp: 9834-0884

 

Responsibilities:

  • Act as a first contact point/ ambassador of SPCA.
  • Answer customer inquiries: Handle telephone calls and general inquiries, provide customers with requested information, including arranging clinical & surgery appointments via different channels.
  • Manage customers’ expectation: Handle customers’ inquiries and complaints in a polite and professional manner.
  • Handle retail duties: Perform counter sales and cashiering.
  • Ensure customer satisfaction: Provide accurate information in a timely manner.
  • Maintain the client information database.
  • Follow our internal department procedure and standards.
  • Carry out any other duties assigned by your supervisor or management.

Qualifications & Requirements:

  • DSE / Form 5 or above
  • 1-2 years of work experience in hospitality and pet care industry preferred but not essential.
  • Good command of both spoken and written English and Cantonese (Mandarin / other languages would be an advantage).
  • Willing to work on roster basis and work at different locations.
  • Customer service oriented.
  • Capable of working independently and under pressure.
  • Good interpersonal and communication skills.
  • Good problem-solving skills.
  • Mature, friendly, outgoing and multi-tasking.
  • Genuine interest in the welfare of all animals will be an advantage.

All information provided by applicants will be treated in strict confidence and used only for recruitment purpose. Please submit your full resume with expected salary to the Human Resources Department, SPCA (HK) via Email: hr@spca.org.hk or contact us at (852)9834-0884 (WhatsApp). Please quote the job title in your message for our easy reference.