Client Services Executive

Responsibilities:

• Act as a first contact point/ ambassador of SPCA.
• Answer customer inquiries: Handle telephone calls and general inquiries, provide customers with requested information, including arranging clinical & surgery appointments via different channels.
• Manage customers’ expectation: Handle customers’ inquiries and complaints in a polite and professional manner.
• Handle retail duties: Perform counter sales and cashiering.
• Ensure customer satisfaction: Provide accurate information in a timely manner.
• Maintain the client information database.
• Follow our internal department procedure and standards.
• Carry out any other duties assigned by your supervisor or management.

Qualifications & Requirements:

• DSE / Form 5 or above
• 1-2 years of work experience in hospitality and pet care industry preferred but not essential.
• Good command of both spoken and written English and Cantonese (Mandarin / other languages would be an advantage).
• Willing to work on roster basis and work at different locations.
• Customer service oriented.
• Capable of working independently and under pressure.
• Good interpersonal and communication skills.
• Good problem-solving skills.
• Mature, friendly, outgoing and multi-tasking.
• Genuine interest in the welfare of all animals will be an advantage.