| Department | Client Services - Retail |
| Job Type | Part time |
| Contact | Email: hr@spca.org.hk |
- Greet, direct customers and provide information including but not limited to product features, pricing, cross-sell and after-sales services accurately in our retail shops.
- Answer enquiry on products, services and SPCA activities and events.
- Provide up-to-date promotion campaign details to customers proactively.
- Provide excellent / outstanding customer experience.
- Process checkout by totalling purchases, and processing payments (by checks, cash, credit / debit cards, e-payments).
- Meet the sale target set by Management.
- Maintain proper retail shop setting accordingly to guidelines (e.g. product display, stock backfill to racks, promotion materials etc.).
- Report potential security alerts / issues to Management.
- Assist in inventory handling, including receiving, moving, and stocking heavy merchandise.
- Conduct periodic stock take.
- DSE / Form 5 or above
- At least one year’s experience as Retail Sales Representative in pet industry or FMCG would be an advantage.
- Possess understanding of the retail sales process.
- Customer focus, proactive and self-motivated
- Excellent communication and interpersonal skills, capable of building trusting relationships
- Good organizational skills and attention to detail
- Good command of English & Chinese (written and spoken)
- Computer proficiency in MS office especially in Excel and Outlook.
- A pet lover with genuine interest in the welfare of all animals.