Client Services Department (CS)

Client Services Executive

Department Client Services - CS Job Type Full time Contact Email: hr@spca.org.hk WhatsApp: 9834-0884   Responsibilities: Act as a first contact point/ ambassador of SPCA. Answer customer inquiries: Handle telephone calls and general inquiries, provide customers with requested information, including arranging clinical & surgery appointments via different channels. Manage customers’ expectation: Handle customers’ inquiries and complaints in a polite and professional...

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Client Services Operator

Department Client Services - CS Job Type Full time Contact Email: hr@spca.org.hk WhatsApp: 9834-0884 Responsibilities: Handle telephone calls and general inquiries and provide customers with the requested information including arrange clinical & surgery appointments via different channels. Manage customers’ expectation, handle customer inquiries and complaints in a polite and professional manner. Transfer calls and inquires to the appropriate personnel or...

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