Department: Inspectorate Job Type Full time Contact: hr@spca.org.hk Responsibilities To be responsible for managing the Inspectorate Hotline To receive phone calls from colleagues, public, government departments and other agencies, etc. and handle complaint cases To record particulars of the callers and the phone calls accurately and promptly To liaise with colleagues in response to the phone calls received and arrange...
Department Client Services - CS Job Type Full time Contact Email: hr@spca.org.hk WhatsApp: 9834-0884 Responsibilities: Handle telephone calls and general inquiries and provide customers with the requested information including arrange clinical & surgery appointments via different channels. Manage customers’ expectation, handle customer inquiries and complaints in a polite and professional manner. Transfer calls and inquires to the appropriate personnel or...
