members-benefits

Roles & Responsibilities

• Coordinate and schedule training classes held at both SPCA facilities and private premises as directed by the Trainers.
• Manage bookings and utilization of training rooms, enrichment spaces, and related facilities, ensuring efficient allocation and minimizing scheduling conflicts.
• Provide comprehensive administrative support to the Behaviour & Training Team, including preparing correspondence, reports, training materials, and maintaining departmental documentation.
• Maintain accurate records, databases, client information, training logs, and other departmental data in accordance with established procedures.
• Handle incoming enquiries via phone and email, including managing the Behaviour Advice Line and providing appropriate support and referrals.
• Assist in the continued development of the Behaviour and Training initiatives within the SPCA.
• Assist Trainers in the coordination and delivery of training programmes, behavioural assessments, behaviour modification plans, and environmental enrichment activities.
• Liaise and collaborate with internal departments to facilitate the effective delivery of Behaviour & Training services and programmes.
• Support the promotion of SPCA's animal welfare, behaviour, and training services through public events, educational activities, and community outreach programmes.
• Identify and explore potential opportunities with external parties, including corporate accounts, schools, NGOs, pet-related businesses, and community organisations, for the development of new training courses and workshops.
• Assist in building and maintaining relationships with corporate clients and external partners to promote SPCA’s behaviour and training services.
• Support the preparation of proposals, quotations, course outlines, and related materials for external training opportunities and corporate training programmes.
• Coordinate with Trainers and internal teams to tailor training programmes according to the needs of external organisations or corporate clients.
• Assist in following up with prospective clients, partners, and organisations regarding training enquiries, collaboration opportunities, and programme arrangements.
• Ensure all duties are performed in compliance with SPCA policies, procedures, and animal welfare standards.
• Undertake any other duties as assigned by the Trainers or management.

Qualification & Requirements

• Associate degree or above.
• Experience with animal handling and care, at least 1 year experience in animal welfare disciplines will be an advantage.
• Basic knowledge of animal behaviour is preferred.
• A good command of both written and spoken English and Chinese.
• Good computer skills in Word and Excel.
• A genuine interest in animal behaviour and enthusiasm in working with animals, including the development of skills and knowledge related to animal training and the science of animal behaviour.
• Proactive, self-motivated, and able to identify opportunities for new training initiatives, partnerships, and service development.
• Good project management and organisational skills, with the ability to coordinate multiple training programmes, schedules, stakeholders, and deadlines effectively.
• Strong communication and interpersonal skills, with the ability to liaise professionally with internal teams, corporate clients, external partners, and members of the public.
• Able to work independently while also being a good team player.
• Detail-minded, responsible, and able to follow through on tasks from planning to completion.
• Experience in preparing proposals, quotations, course outlines, reports, and training materials will be an advantage.

All information provided by applicants will be treated in strict confidence and used only for recruitment purpose. Please submit your full resume with expected salary to the Human Resources Department, SPCA (HK) via Email: hr@spca.org.hk or contact us at (852)9834-0884 (WhatsApp). Please quote the job title in your message for our easy reference.