(Senior) Community Programme Officer

• Volunteer Strategy & Management
  • Develop and implement a comprehensive volunteer engagement strategy aligned with SPCA’s mission for skilled and general volunteers
  • Oversee recruitment, onboarding, training, and retention of volunteers across various programs
  • Demonstrate a clear understanding of volunteer needs across departments including the roles and responsibilities, coordinating with key stakeholders to establish such needs including urgent, mid and long-term pipeline as well as skill-based volunteers.
  • Sustain a regular supply of volunteers for all open roles.
  • Manage and maintain the volunteer database, website job postings and other third-party platforms for recruitment.
  • Involve in planning, liaison, administration and arranging logistics support and collect volunteers’ feedback to refine various programmes.
  • Act as the lead contact and coordinator for all volunteer activity at key workshop, events and key programmes, including supporting the coordination and admin support for our Corporate Volunteer Programme.
  • Maintain a robust volunteer database and ensure accurate tracking of participation, feedback and impact
  • Design recognition and reward systems to celebrate volunteer contributions and maintain retention

• Community Engagement & Outreach
  • Plan and execute community involvement activities including volunteer recruitment campaigns, public events, and advocacy initiatives
  • Lead and coordinate the volunteering recruitment effort for the Society, responsible for answer volunteering enquiries online and offline
  • Collaborate with corporates, NGOs, and other partners such as HKJC and Time Auction to expand SPCA’s outreach footprint through volunteerism
  • Represent SPCA at all external events
  • To build and cultivate relationships with ‘VIP’/ Star/ Repeat Volunteers – building a loyalty long-term volunteer community
  • Maintain an engaged volunteer community through email, WhatsApp, and other future digital CRM channel

• Program Development & Leadership
  • Innovate new initiatives to deepen community involvement through volunteers, converting them into members, donors and loyal supporters for the SPCA
  • Including leading annual flagship event volunteers recruitment and marketing such as Dogathon and Flag Day
  • Working with the content team to develop materials and contents for promotion, communication and recruitment of volunteers through different channels.
  • Maintain and sustain volunteer recruitment material (online and offline).
  • Be the volunteer expert within the SPCA and to explore new ways and new platforms to recruit volunteer resources.

• Team & Budget Management
  • Lead cross-functional teams to deliver high-quality engagement & volunteer programs
  • Monitor volunteer program effectiveness (such as kennel keeper, VSD and dog walker) and provide regular reports and recommendations for improvement
  • Supervise all volunteers as their extended- SPCA team
  • Manage budgets related to volunteer and community activities, ensuring cost-effective use of resources Collaborate with the Community team to recruit volunteer via the Corporate Volunteer Programme and cultivate further engagement.

Qualification & Requirements

• Degree holder or above, Bachelor’s degree in social work, Communications, Nonprofit Management, or related field.
• Minimum 3–5 years of experience in volunteer coordination, community engagement, or program management.
• Proficiency in Cantonese and English (spoken and written); Mandarin is a plus.
• Proficiency in MS Word, Excel & PowerPoint.
• Confident and outgoing, good conversationist with anyone from a diverse background.
• Good team player with strong communication and interpersonal skills.
• Able to work independently under tight timeline.
• Problem-solver and resourceful. Strong leadership, interpersonal, and public speaking skills.
• Passion for animal welfare and commitment to SPCA’s values.
• The role will require regular weekend work.

All information provided by applicants will be treated in strict confidence and used only for recruitment purpose. Please submit your full CV and expected salary via Email to hr@spca.org.hk , please quote the job title in your email subject for our easy reference.