{"id":6878,"date":"2023-06-03T18:42:29","date_gmt":"2023-06-03T10:42:29","guid":{"rendered":"https:\/\/www.spca.org.hk\/hotline-operator-ref-spca-ins001\/"},"modified":"2026-04-02T12:17:11","modified_gmt":"2026-04-02T04:17:11","slug":"hotline-operator","status":"publish","type":"post","link":"https:\/\/www.spca.org.hk\/zh-hant\/hotline-operator\/","title":{"rendered":"Hotline Operator"},"content":{"rendered":"<section class=\"wpb-content-wrapper\"><p>[vc_row conditional_render=&#8221;%5B%7B%22value_role%22%3A%22administrator%22%7D%5D&#8221; el_class=&#8221;vacancy-info-row&#8221;][vc_column width=&#8221;1\/4&#8243; is_sticky=&#8221;yes&#8221; sticky_container_selector=&#8221;vacancy-info-row&#8221; sticky_min_width=&#8221;767&#8243; sticky_top=&#8221;110&#8243; sticky_bottom=&#8221;0&#8243; conditional_render=&#8221;%5B%7B%22value_role%22%3A%22administrator%22%7D%5D&#8221; css=&#8221;.vc_custom_1677097932270{background-color: #f5f9ff !important;}&#8221;][vc_column_text]<\/p>\n<table>\n<tbody>\n<tr>\n<td>Department:<\/td>\n<td><strong>Inspectorate<\/strong><\/td>\n<\/tr>\n<tr>\n<td>Job Type<\/td>\n<td><strong>Full time<\/strong><\/td>\n<\/tr>\n<tr>\n<td>Contact:<\/td>\n<td><a href=\"mailto:hr@spca.org.hk\"><strong>hr@spca.org.hk<\/strong><\/a><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;3\/4&#8243; conditional_render=&#8221;%5B%7B%22value_role%22%3A%22administrator%22%7D%5D&#8221;][vc_column_text]<\/p>\n<h4 class=\"extrabold\"><strong>Responsibilities<\/strong><\/h4>\n<ul>\n<li>To be responsible for managing the Inspectorate Hotline<\/li>\n<li>To receive phone calls from colleagues, public, government departments and other agencies, etc. and handle complaint cases<\/li>\n<li>To record particulars of the callers and the phone calls accurately and promptly<\/li>\n<li>To liaise with colleagues in response to the phone calls received and arrange for actions<\/li>\n<li>To monitor and record results of actions taken by colleagues<\/li>\n<li>To assist the unit in any other lawful duties including clerical and support duties as and when required<\/li>\n<\/ul>\n<h4 class=\"extrabold\"><strong>Requirements<\/strong><\/h4>\n<ul>\n<li>Post-secondary or above with at least two years\u2019 relevant experience<\/li>\n<li>Have a good command of spoken English and Cantonese (Putonghua language skills would be an advantage)<\/li>\n<li>Good communication skill and excellent telephone manner<\/li>\n<li>Able to deal with difficult callers<\/li>\n<li>Friendly, outgoing, self-initiative and able to work under pressure<\/li>\n<li>Work shifts to be two-days on and two-days off with 12 hours per shift (08:00 \u2013 20:00) at our Tsing Yi Centre<\/li>\n<li>Amenable to discipline<\/li>\n<li>Genuine interest in the welfare of all animals<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p>All information provided by applicants will be treated in strict confidence and used only for recruitment purpose. Please submit your full resume to\u00a0<strong>the Human Resources Department, SPCA (HK), 5 Wan Shing Street, Wanchai, HK<\/strong>\u00a0or Email to\u00a0<strong><a href=\"mailto:hr@spca.org.hk\">hr@spca.org.hk<\/a><\/strong>. Please quote the job title in your email subject for our easy reference.[\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n<\/section>","protected":false},"excerpt":{"rendered":"<p>[vc_row conditional_render=&#038;#8 [&hellip;]<\/p>\n","protected":false},"author":49,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"_price":"","_stock":"","_tribe_ticket_header":"","_tribe_default_ticket_provider":"","_tribe_ticket_capacity":"0","_ticket_start_date":"","_ticket_end_date":"","_tribe_ticket_show_description":"","_tribe_ticket_show_not_going":false,"_tribe_ticket_use_global_stock":"","_tribe_ticket_global_stock_level":"","_global_stock_mode":"","_global_stock_cap":"","_tribe_rsvp_for_event":"","_tribe_ticket_going_count":"","_tribe_ticket_not_going_count":"","_tribe_tickets_list":"[]","_tribe_ticket_has_attendee_info_fields":false,"footnotes":""},"categories":[53],"tags":[],"class_list":["post-6878","post","type-post","status-publish","format-standard","hentry","category-53"],"acf":[],"featured_image_src":{"landsacpe":false,"list":false,"medium":false,"full":false},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.6 - 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