{"id":29475,"date":"2024-10-23T11:01:08","date_gmt":"2024-10-23T03:01:08","guid":{"rendered":"https:\/\/www.spca.org.hk\/customer-services-executive-2\/"},"modified":"2025-03-17T10:23:25","modified_gmt":"2025-03-17T02:23:25","slug":"customer-services-executive-2","status":"publish","type":"post","link":"https:\/\/www.spca.org.hk\/zh-hant\/customer-services-executive-2\/","title":{"rendered":"Client Services Executive"},"content":{"rendered":"<section class=\"wpb-content-wrapper\"><p>[vc_row conditional_render=&#8221;%5B%7B%22value_role%22%3A%22administrator%22%7D%5D&#8221; el_class=&#8221;vacancy-info-row&#8221;][vc_column width=&#8221;1\/4&#8243; is_sticky=&#8221;yes&#8221; sticky_container_selector=&#8221;vacancy-info-row&#8221; sticky_min_width=&#8221;767&#8243; sticky_top=&#8221;110&#8243; sticky_bottom=&#8221;0&#8243; conditional_render=&#8221;%5B%7B%22value_role%22%3A%22administrator%22%7D%5D&#8221; css=&#8221;.vc_custom_1677097932270{background-color: #f5f9ff !important;}&#8221;][vc_column_text]<\/p>\n<table>\n<tbody>\n<tr>\n<td>Department<\/td>\n<td><strong>Client Services &#8211; CS<\/strong><\/td>\n<\/tr>\n<tr>\n<td>Job Type<\/td>\n<td><strong>Full time<\/strong><\/td>\n<\/tr>\n<tr>\n<td>Contact<\/td>\n<td><a href=\"mailto:hr@spca.org.hk\">Email:<strong> hr@spca.org.hk<\/strong><\/a><\/p>\n<p><a href=\"https:\/\/wa.link\/j56gy6\">WhatsApp: 9834-0884<\/a><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>&nbsp;<\/p>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;3\/4&#8243; conditional_render=&#8221;%5B%7B%22value_role%22%3A%22administrator%22%7D%5D&#8221;][vc_column_text]<strong>Responsibilities:<\/strong><\/p>\n<ul>\n<li><strong>Act as a first contact point\/ ambassador of SPCA.<\/strong><\/li>\n<li><strong>Answer customer inquiries<\/strong>: Handle telephone calls and general inquiries, provide customers with requested information, including arranging clinical &amp; surgery appointments via different channels.<\/li>\n<li><strong>Manage customers\u2019 expectation<\/strong>: Handle customers\u2019 inquiries and complaints in a polite and professional manner.<\/li>\n<li><strong>Handle retail duties<\/strong>: Perform counter sales and cashiering.<\/li>\n<li><strong>Ensure customer satisfaction<\/strong>: Provide accurate information in a timely manner.<\/li>\n<li>Maintain the client information database.<\/li>\n<li>Follow our internal department procedure and standards.<\/li>\n<li>Carry out any other duties assigned by your supervisor or management.<\/li>\n<\/ul>\n<p><strong>Qualifications &amp; Requirements:<\/strong><\/p>\n<ul>\n<li>DSE \/ Form 5 or above<\/li>\n<li>1-2 years of work experience in hospitality and pet care industry preferred but not essential.<\/li>\n<li>Good command of both spoken and written English and Cantonese (Mandarin \/ other languages would be an advantage).<\/li>\n<li>Willing to work on roster basis and work at different locations.<\/li>\n<li>Customer service oriented.<\/li>\n<li>Capable of working independently and under pressure.<\/li>\n<li>Good interpersonal and communication skills.<\/li>\n<li>Good problem-solving skills.<\/li>\n<li>Mature, friendly, outgoing and multi-tasking.<\/li>\n<li>Genuine interest in the welfare of all animals will be an advantage.<\/li>\n<\/ul>\n<p>All information provided by applicants will be treated in strict confidence and used only for recruitment purpose. Please submit your full resume with expected salary to <strong>the Human Resources Department, SPCA (HK) via <\/strong>Email: <a href=\"mailto:hr@spca.org.hk\">hr@spca.org.hk<\/a> or contact us at (852)9834-0884 (WhatsApp). Please quote the job title in your message for our easy reference.[\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n<\/section>","protected":false},"excerpt":{"rendered":"<p>[vc_row conditional_render=&#038;#8 [&hellip;]<\/p>\n","protected":false},"author":16,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"_price":"","_stock":"","_tribe_ticket_header":"","_tribe_default_ticket_provider":"","_tribe_ticket_capacity":"0","_ticket_start_date":"","_ticket_end_date":"","_tribe_ticket_show_description":"","_tribe_ticket_show_not_going":false,"_tribe_ticket_use_global_stock":"","_tribe_ticket_global_stock_level":"","_global_stock_mode":"","_global_stock_cap":"","_tribe_rsvp_for_event":"","_tribe_ticket_going_count":"","_tribe_ticket_not_going_count":"","_tribe_tickets_list":"[]","_tribe_ticket_has_attendee_info_fields":false,"footnotes":""},"categories":[139,53],"tags":[],"class_list":["post-29475","post","type-post","status-publish","format-standard","hentry","category-client-services-department-cs-zh-hant","category-53"],"acf":[],"featured_image_src":{"landsacpe":false,"list":false,"medium":false,"full":false},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.6 - 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