{"id":29475,"date":"2024-10-23T11:01:08","date_gmt":"2024-10-23T03:01:08","guid":{"rendered":"https:\/\/www.spca.org.hk\/customer-services-executive-2\/"},"modified":"2026-09-07T17:04:15","modified_gmt":"2026-09-07T09:04:15","slug":"customer-services-executive-2","status":"publish","type":"post","link":"https:\/\/www.spca.org.hk\/zh-hant\/customer-services-executive-2\/","title":{"rendered":"Client Services Executive"},"content":{"rendered":"<section class=\"wpb-content-wrapper\"><p>[vc_row conditional_render=&#8221;%5B%7B%22value_role%22%3A%22administrator%22%7D%5D&#8221; el_class=&#8221;vacancy-info-row&#8221;][vc_column width=&#8221;1\/4&#8243; is_sticky=&#8221;yes&#8221; sticky_container_selector=&#8221;vacancy-info-row&#8221; sticky_min_width=&#8221;767&#8243; sticky_top=&#8221;110&#8243; sticky_bottom=&#8221;0&#8243; conditional_render=&#8221;%5B%7B%22value_role%22%3A%22administrator%22%7D%5D&#8221; css=&#8221;.vc_custom_1677097932270{background-color: #f5f9ff !important;}&#8221;][vc_column_text]<\/p>\n<table>\n<tbody>\n<tr>\n<td>Department<\/td>\n<td><strong>Client Services &#8211; CS<\/strong><\/td>\n<\/tr>\n<tr>\n<td>Job Type<\/td>\n<td><strong>Full time<\/strong><\/td>\n<\/tr>\n<tr>\n<td>Contact<\/td>\n<td><a href=\"mailto:hr@spca.org.hk\">Email:<strong> hr@spca.org.hk<\/strong><\/a><\/p>\n<p><a href=\"https:\/\/wa.link\/j56gy6\">WhatsApp: 9834-0884<\/a><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>&nbsp;<\/p>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;3\/4&#8243; conditional_render=&#8221;%5B%7B%22value_role%22%3A%22administrator%22%7D%5D&#8221;][vc_column_text]<strong>Responsibilities:<\/strong><\/p>\n<ul>\n<li><strong>Act as a first contact point\/ ambassador of SPCA.<\/strong><\/li>\n<li><strong>Answer customer inquiries<\/strong>: Handle telephone calls and general inquiries, provide customers with requested information, including arranging clinical &amp; surgery appointments via different channels.<\/li>\n<li><strong>Manage customers\u2019 expectation<\/strong>: Handle customers\u2019 inquiries and complaints in a polite and professional manner.<\/li>\n<li><strong>Handle retail duties<\/strong>: Perform counter sales and cashiering.<\/li>\n<li><strong>Ensure customer satisfaction<\/strong>: Provide accurate information in a timely manner.<\/li>\n<li>Maintain the client information database.<\/li>\n<li>Follow our internal department procedure and standards.<\/li>\n<li>Carry out any other duties assigned by your supervisor or management.<\/li>\n<\/ul>\n<p><strong>Qualifications &amp; Requirements:<\/strong><\/p>\n<ul>\n<li>DSE \/ Form 5 or above<\/li>\n<li>1-2 years of work experience in hospitality and pet care industry preferred but not essential.<\/li>\n<li>Good command of both spoken and written English and Cantonese (Mandarin \/ other languages would be an advantage).<\/li>\n<li>Willing to work on roster basis and work at different locations.<\/li>\n<li>Customer service oriented.<\/li>\n<li>Capable of working independently and under pressure.<\/li>\n<li>Good interpersonal and communication skills.<\/li>\n<li>Good problem-solving skills.<\/li>\n<li>Mature, friendly, outgoing and multi-tasking.<\/li>\n<li>Genuine interest in the welfare of all animals will be an advantage.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<div>\n<p>If you are interested in this opportunity, please submit your full resume with expected salary to us via<span class=\"apple-converted-space\">\u00a0<\/span><strong>email (hr@spca.org.hk)<\/strong><span class=\"apple-converted-space\">\u00a0<\/span>or<span class=\"apple-converted-space\">\u00a0<\/span><strong>WhatsApp (852-98340884)<\/strong>.<\/p>\n<p>Your personal data provided will be treated in strict confidence and used for recruitment purpose only. To understand how your personal data will be treated, please access and read our<span class=\"apple-converted-space\">\u00a0<\/span><a href=\"https:\/\/www.spca.org.hk\/wp-content\/uploads\/2026\/08\/2026-09-SPCA-Job-Applicant-Personal-Information-Collection-Statement-English-Version.pdf\"><strong>SPCA Job Applicant Personal Information Collection Statement<\/strong><\/a>.<\/p>\n<p>By proceeding with your application and providing your personal data, you confirm you have read the Personal Information Collection Statement, and to us using your personal data in accordance with its terms.<\/p>\n<p>If you do not receive our interview invitation within four (4) weeks, you may consider your application unsuccessful.[\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n<\/div>\n<\/section>","protected":false},"excerpt":{"rendered":"<p>[vc_row conditional_render=&#038;#8 [&hellip;]<\/p>\n","protected":false},"author":16,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_monsterinsights_skip_tracking":false,"_price":"","_stock":"","_tribe_ticket_header":"","_tribe_default_ticket_provider":"","_tribe_ticket_capacity":"0","_ticket_start_date":"","_ticket_end_date":"","_tribe_ticket_show_description":"","_tribe_ticket_show_not_going":false,"_tribe_ticket_use_global_stock":"","_tribe_ticket_global_stock_level":"","_global_stock_mode":"","_global_stock_cap":"","_tribe_rsvp_for_event":"","_tribe_ticket_going_count":"","_tribe_ticket_not_going_count":"","_tribe_tickets_list":"[]","_tribe_ticket_has_attendee_info_fields":false,"footnotes":""},"categories":[139,53],"tags":[],"class_list":["post-29475","post","type-post","status-publish","format-standard","hentry","category-client-services-department-cs-zh-hant","category-53"],"acf":[],"featured_image_src":{"landsacpe":false,"list":false,"medium":false,"full":false},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.6 - 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