The SPCA hotline is on standby 24 hours a day, every day of the year. Our operators will field the calls coming into the hotline – on average we receive 38,000 calls a year, from which over 5,000 animals are handled by the Inspectors.
Our frontline team handles a variety of calls and will quickly determine the best course of action once a call comes in.
Calls mainly fall into one of these three categories:
Enquiry and advice calls generally seek assistance that our hotline operators are trained to address. You may need help in arranging emergency veterinary services outside normal hours or need advice about a barking dog. Our operators have the relevant experience and will deal with the many different types of urgent requests with patience.
Animals in our city find themselves in sticky, sometimes even dangerous, situations every now and then, and many concerned citizens call our hotline to report these cases. It could have been a hit-and-run incident, or a dog might have been seen trapped on a ledge. Whatever the situation, our operators are ready to engage the team to help.
3. SUSPECTED CRUELTY
Over the years, we have seen a growing awareness of animal welfare among the public, and more people have been calling to report suspected cases of abuse. Our operators will make sure that our Inspectors are armed with detailed information about the situation and are dispatched promptly to the scene.
If you suspect an animal is in distress and might need assistance, please don't hesitate to call our hotline on 2711 1000.
Depending on the situation, our experienced operators will be able to give you instructions on how best to help the animal (if anything can be done at all) while the Inspectors are on their way. It can make a world of difference to the animal you're trying to help.