Behavioural Consultations

Concerned about an aspect of your pet’s behaviour? Why not consult our in-house SPCA animal behaviour consultant, Lily Leung?

Lily Leung has been with the SPCA since 2010 and has partnered with Dr. Cynthia Smillie (BVM&S PG Dip CABC MRCVS) since 2013. Starting June 2022, Lily will lead our behavioral consultations with the support of Dr. Smillie as our emeritus advisor.

Call 2232-5531 to book in advance for a behavioural consultation with Lily.


Lily completed a Postgraduate Certificate in Clinical Animal Behavior Course from the Royal (Dick) School of Veterinary Studies from The University of Edinburgh, Scotland, part of the College of Medicine and Veterinary Medicine.

She is fully trained to work with both dogs and cats as a graduate of The Academy for Dog Trainers as well a Diploma holder in Feline Behavior and Psychology from the Center of Excellence. In particular, she earned a Distinction for their iCatCare Advanced Feline Behavior for Cat Professionals program.

Lily enjoys addressing behavioral issues and is a Fear Free Certified® Professional with specialties focusing on stress and anxiety management. This is further enhanced by her training dealing with animal aggression, having completed both the Animal Professionals Course as well as the Advanced Canine Aggression with Animal Professionals Course under Dr. Amber Batson.

Why might I need to consult a veterinary behaviorist?

We all want to have well-mannered, socialized, and obedient pets. However, behavioral problems can arise for a great number of reasons such as genetic influences, poor socialization, and traumatic experiences learnt later in life.

When problems do arise this can create a great deal of stress for both the family and the animal concerned. Behavioral issues can lead to a breakdown in the bond between the pet and its family who may ultimately surrender their pet if no help is available.

Many behavioral problems are motivated by fear and anxiety and so cannot be resolved by training alone (although training is always a very important part of the solution). Consulting a behaviorist can help you understand what motivates or drives the behavior. We avoid simply labeling a behavior as the dog/cat being "dominant" or asking owners to be the "pack leader".

Behavior modification uses a holistic approach by examining not just the behavioral problem but assessing the factors that contribute to it, including the animal's environment and the link between human behaviour and how this can influence undesirable animal behavior. An appropriate treatment and follow-up support would be offered as part of the consultation.

If your pet shows any of the behaviors listed below or if you have other concerns about your pet's behaviour, please schedule an appointment to discuss with us directly.

  • aggression towards people or other dogs/cats,
  • separation anxiety,
  • house soiling,
  • fear, anxiety or phobias including repetitive compulsive behaviour,
  • conflict between animals sharing the same household,
  • unruly behaviour,
  • other commonly seen problems