Job Opportunities

SPCA is one of Asia’s leading animal welfare organisations with seven income generating private veterinary clinics and two mobile vehicles, making us one of Hong Kong's leading veterinary establishments. In addition we run an array of effective services and programmes that directly help animals on the ground, from our Inspectorate to Adoption facilities to our Cat Colony Care Programme.

We are always seeking high-calibre, team-oriented and self motivated individuals who genuinely care for the welfare of animals to join us - if that is you, then apply now!

Hotline Operator (Customer Services)

  • Department: Customer Services
  • Job Type: Full time
  • Contact: This email address is being protected from spambots. You need JavaScript enabled to view it.

RESPONSIBILITIES:

  • To handle all incoming calls by using standard telephone greetings in appropriate tone and answer enquiries by phone and in person in a polite and efficient manner. 
  • To make appointments for consultation, operation and hospital.
  • Liaise with appropriate colleagues or other relevant persons in response to the different calls received and make appropriate records.
  • Liaise with other agencies as and when required and make appropriate records.
  • Monitor and record results of actions taken by colleagues resulting from Calls.
  • Assist the unit in any other lawful duties including clerical, administration and support duties etc. as and when required.

 

REQUIREMENTS:

  • F.5 or above with relevant experience
  • Proficiency in MS Word & Excel
  • Have a good command of spoken English and Cantonese (Putonghua language skills would be an advantage)
  • Good communication skill and excellent telephone manner
  • Able to deal with difficult callers
  • Friendly, outgoing, self initiative and able to work under pressure
  • Amenable to discipline
  • Genuine interest in the welfare of all animals

 

All information provided by applicants will be treated in strict confidence and used only for recruitment purpose. Please submit your full resume to the Human Resources Manager, SPCA (HK), 5 Wan Shing Street, Wanchai, HK or Email to hr@ spca.org.hk.