Job Opportunities

SPCA is one of Asia’s leading animal welfare organisations with seven income generating private veterinary clinics and two mobile vehicles, making us one of Hong Kong's leading veterinary establishments. In addition we run an array of effective services and programmes that directly help animals on the ground, from our Inspectorate to Adoption facilities to our Cat Colony Care Programme.

We are always seeking high-calibre, team-oriented and self motivated individuals who genuinely care for the welfare of animals to join us - if that is you, then apply now!

Hotline Operator (Night shift)

  • Department: Inspectorate
  • Job Type: Full time
  • Contact: This email address is being protected from spambots. You need JavaScript enabled to view it.


Job Description:

  • To be responsible for manning the Inspectorate Hotline
  • To receive phone calls from the public, government departments and other agencies, etc. and handle complaint cases
  • To record particulars of the callers and the phone calls accurately and promptly
  • To liaise with colleagues in response to the phone calls received and arrange for actions
  • To monitor and record results of actions taken by colleagues
  • To assist the unit in any other lawful duties including clerical and support duties as and when required 



  • Post-secondary or above with at least three years’ relevant experience
  • Have a good command of spoken English and Cantonese (Putongua language skills would be an advantage)
  • Good communication skill and excellent telephone manner
  • Able to deal with difficult callers
  • Friendly, outgoing, self initiative and able to work under pressure
  • Work shifts to be two-days on and two-days off with 12 hours per shift (8:30 pm to 8:30am) at our Kowloon Centre
  • Amenable to discipline
  • Genuine interest in the welfare of all animals
  • Retired seniors are welcome  


All information provided by applicants will be treated in strict confidence and used only for recruitment purpose. Please submit your full resume to the Human Resources Manager, SPCA (HK), 5 Wan Shing Street, Wanchai, HK or Email to This email address is being protected from spambots. You need JavaScript enabled to view it. . Interested parties are invited to visit our website for more information about us.