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HOTLINE
Manning the 24-hour/365 day hotline are the operators who field the calls coming into the Inspectorate. Many different varieties of enquiries are handled, averaging 38,000 calls a year - resulting in over 5,000 animals being handled by the Inspectors alone, these frontline team members must quickly determine the best course of action. The operators handle a variety calls which fall into three main categories:
- INQUIRY and ADVICE calls generally seek assistance that the hotline operators are trained to address. The caller may need help in arranging emergency veterinary services outside normal hours or be asking for advice about a barking dog. Experience and patience is a must when dealing with so many different types of urgent requests.
- Many of animals Inspectorate RESCUES are initiated on the hotline from concerned citizens. An animal may have been stuck by a car or a dog seen trapped on a ledge. Whatever the situation, the operators are ready to engage the team to help.
- Growing awareness of animal welfare encourages more people to call and report suspected cases of ABUSE. A vital part of the operator's job is to ensure that an inspector is dispatched promptly and armed with detailed information about the situation.
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